Operations Program Manager, Code Quality
Job Description:
Scale is at the forefront of enabling Machine Learning across multiple industries including Generative AI (e.g., chatbots). As an Operations Program Manager (OPM) for Quality Control, you will cultivate a highly calibrated workforce of quality control specialists who inspect and validate our Generative AI deliverables before they are sent to our customers. This particular role will partner with project teams to train pods of auditors to evaluate the quality of code developed by our contributor team across a variety of programming languages. Scale will look to you to be the voice of authority for “what good looks like” for our Code product, and you will be expected to maintain a high standard for code review through ongoing training and calibration with their worker team.
In this role, you will partner closely with a portfolio of project teams who depend on daily actionable insights to improve our product. You will use your analytical and problem solving skills to ensure we meet our coverage goals within SLA and interpret the results for stakeholders. You will also help drive strategic program improvements by establishing and refining best practices as our business grows in scale and complexity. The ideal candidate is a resourceful, analytical, and outcome-driven leader who consistently achieves remarkable results.You will:
- Help build and develop a team of quality control specialists who perform a mission-critical function for Scale
- Interface with multiple project owners to understand and enforce customer requirements
- Manage daily operations and allocation of the team’s capacity to ensure all projects in your portfolio are supported with actionable insights
- Establish best processes to help the quality control program scale effectively
- Work semi-autonomously as a liaison between our audit team and the project teams you’re mapped to
Ideally you'd have:
- Bachelor's degree in Computer Science, Engineering, Operations, or related field
- Experience in quality assurance, software development, or a similar role
- Proficiency in multiple programming languages, which must include Python, JavaScript / TypeScript, C++
- Strong problem-solving ability, attention to detail, and ability to think critically
- Proven track record of taking ownership and driving results
Nice to haves:
- 2+ years of software engineering / development / quality assurance experience
- Data Science / Data Analytics experience
- Proficiency working with any of the the following (in addition to the languages above):
- Java, SQL, Swift, Ruby, Rust, Go, NET, Matlab, PHP, HTML, DART, R, Apex, and Shell, C, C#
- Lean six sigma green belt or better
- Skill in evaluating and analyzing data to provide actionable business solutions.
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
About Us:
At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an affirmative action employer and inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
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