Customer engineer

You’re an engineer who likes to talk to people. You’ll be helping our biggest, most important customers.

You’ll be responsible for keeping them happy: helping them get onboarded, answering their questions. You might even be pairing with them to add Replicate to their app, fixing a bug that’s blocking them. Whatever it takes.

You think about the business angle. We want to build a tool that makes sense for our customer and works for our business as well. You can guide our customers to the right decisions and are comfortable thinking about prices and margins for both us and them.

We’re looking for the right person, not just someone who checks boxes, so you don’t need to satisfy all of these things. But, you might have some of these qualities:

• Outstanding communication skills. You’ll be the face of the company.
• Strong engineering skills. You don’t need decades of experience, but you do need to confidently debug a customer’s problem.
• Experience working with users. Though, you don’t need to have held this kind of role before. Instead, maybe you’ve started a company, got some indie hacker projects, or done freelance work. Something that means you’ve interacted with users and their problems.
• Scrappy, creative energy. You need to do whatever it takes to make something work for customers, as quickly as possible.

This role is based in our San Francisco Office.

Email us jobs@replicate.com